Wellness & Well-being

Seminars, meetings, discussions

We invite you to familiarize yourself with the offer of seminars created for veterinarians and veterinary students.

Thinking about our colleagues, we have prepared the first three of the series of unique seminars on wellness, mental health and well-being. The topics that we are addressing are mental health awareness, communication, coping with stress and professional burnout, and building relationships with a difficult client. Soft skills are an extremely important, though very underestimated topic in our industry. Our meetings are aimed at putting more emphasis on this part of the veterinarian’s work, which is closer to people than animals.

We are veterinary doctors and we know ourselves how difficult and exhausting our work is.

We want to offer you professionally prepared meetings that will take place in a family atmosphere. We would like to encourage joint dialogue on topics previously unpremeditated in public. We are guided by the slogan of making the industry aware and building substantive support for colleagues who find it difficult to admit what problems they face. Often also before themselves.

The following seminars will take place in the form of:

  • closed – for employees of a specific veterinary clinic in an individually agreed time with us
  • open – according to the schedule we plan in various locations
Our seminars have practical and interactive character. Their goal is to involve the participants as much as possible in the classes. The theoretical part are mini-lectures, and the practical one – includes moderated discussions, individual work, in pairs and in a group, staging the situation from the professional practice and solving the quizzes.
Techniques for coping with stress and preventing professional burnout

We direct our seminar to veterinarians and students. We want to help find the most stressful aspects of veterinary work and to talk together about techniques of coping with stress and preventing burnout. The type of personality is important in this case – many physicians are very sensitive, perfectionist people who treat their work very seriously and are thus unable to be emotionally separate from their professional duties.

We will talk about emotional intelligence, we will also help you to see your internal resources that will serve you as a matrix to cope with stress at work. We will familiarize you with relaxation techniques and help to develop the recovery mechanisms. Thanks to joint, sincere conversations, we will highlight this extremely important aspect of our work and give you the chance to share your experiences.

We want to be the first to create a space for dialogue on this extremely important topic. Our research on stress and burnout will serve as a basis for presenting data on our professional and life satisfaction. We want to help you regain your inner balance and teach you how to deal with dynamically changing emotional relations. Only we ourselves know how difficult, responsible, demanding and mentally exhausting is our work.

TimeTopic
9.00 - 9:30Defining the needs and presenting the participants of the course and the teacher.
How is our mental wellbeing?
9:30 - 10:30Stress at the veterinary work - definition of stressors and self-diagnosis.
What is stress and how does it affect my body?
Psychosomatic effects of stress and introduction to psychoimmunology.
10:30 - 10:45Types of personality and vulnerability to stress - part 1
10:45 - 11:00Coffee break
11:00 - 11:45Types of personality and vulnerability to stress - part 2
Psychological profile of a veterinarian.
Perfectionism and depression.
Omnipotence.
Bipolar disorder, borderline, obsessive-compulsive and anxiety disorders.
A sense of coherence and mental health.
11:45 - 12:45Communication in stress - what happened to my rational thinking?
Emotional and social intelligence and self-control at work.
Symptoms of compassion fatigue, the impact of performing euthanasia on the mental health of the veterinarian.
Burnout syndrome.
12:45 - 13:30Lunch break
13:30 - 14:45Strategies of action in stressful situations - coping with stress.
Management of own emotions and interlocutor, communication control, focus on the target and modification of negative behaviors.
Awareness of reaction and inhibiting negative emotions in conflict situations and reaction to criticism.
14:45 - 15:15Resistance to stress - escape from the usual patterns.
The power of internal resources in the fight against the effects of stress. Mindfulness in everyday life.
Words have strength. Negative and positive autoprogramming.
Relaxation techniques and meditation.
Strengthening the sense of self-worth.
Help for a stressed/burned out colleague.
15:15 - 15:35Work-life balance is nonsense. Time for work-life integration!
Own stress management scheme.
Mental health as a complementary part of general health.
Questions to the trainer.
Let's talk about euthanasia - taking care of a terminally ill patient, passing on bad news

This unique seminar is intended for discussion in a small group and mutual group support. It deals with the difficult process of palliative treatment, decision-making and euthanasia, as well as the passing of unfavorable news to the owners of the animal. Formally, none of us is prepared to deal with these difficult situations, while the process of academic education mostly does not cover issues related to soft skills (depends on the country).

We are the only professional group that meets euthanasia every day, lives with it and is responsible for it. This has a huge impact on us and is important to our well-being. Incompetent coping with its indirect effects and difficult emotions of the animal’s owner may lead to chronic stress and burnout. We are people who are sensitive and love animals, whose health, welfare and quality of life are our supreme values. Let’s try to look at ourselves in the same important way.

During our meeting we will support you in these very difficult aspects of our work, we will help you realize how you can protect yourself against the so-called compassion fatigue, we will familiarize you with techniques of protection against stress. We will also provide you with effective communication techniques and talk about the delicate bond between the veterinarian and the owner of the animal during palliative and humane euthanasia.

TimeTopic
9:00 - 9:30Defining the needs and presenting the participants of the course and the teacher
How does euthanasia affect our well-being?
9:30 - 10:30Death of an animal - death of a family member
Modern zootanatology
Animal manifest
The bioethical aspect of euthanasia
10:30 - 10:45Fatigue with compassion, professional burnout
Suicide among veterinarians
Addiction
10:45 - 11:00Coffee break
11:00 - 11:45Communication with the owner of an incurably ill animal, psychological aspect of palliative therapy
Accustomation to death, patient terminally ill
Building relationships with the owner through a shared experience of the death of the animal
11:45 - 12:45Communication with the owner of an incurably ill animal, psychological aspect of palliative therapy
Accustomation to death, patient terminally ill
Building relationships with the owner through a shared experience of the death of the animal
12:45 - 13:30Lunch break
13:30 - 14:45Strategies of action in communication regarding euthanasia and passing bad news - coping with stress.
Awareness of reaction and inhibiting negative emotions in contact with the owner
Transferring the responsibility for the decision to the veterinarian - communication with the owner
The suffering of an animal and the quality of life
The golden standard of euthanasia - how, where, when?
14:45 - 15:15Resistance to stress and compassion fatigue
Training of coping with stress related to euthanasia and contact with the owner of an incurably ill patient
Strengthening the sense of self-worth.
15:15 - 15:35Dealing with the psychological effects of euthanasia
Rumination
Own stress management scheme.
Mental health as a complementary part of general health.
Questions to the trainer.
Communication techniques with a difficult and demanding client

Our seminar is addressed to those who want to feel more confident in the confrontation with a difficult and demanding veterinary client. We know very well how difficult it is sometimes to find a common language with a client who knows everything, neglects our recommendations, undermines our authority, questions us, enforces, neglects an animal, is a claimant. We want to create a space for conversation and help to regain internal balance.

We are here to try to connect two poles – veterinarian and client and support you in the difficult art of communication and image building. It is on us, veterinarians, that we are responsible for making an agreement and understanding the message by the client and, consequently, for complying with our therapeutic recommendations.

We want to teach you communication techniques that will help to rule out a misunderstanding and conflict on the doctor-client line. Thanks to our seminar, you will consciously use verbal and non-verbal communication. Thanks to in-depth self-analysis, getting to know your strengths and weaknesses you will become more transparent and effective. We will help you solve the previous communication problems you have faced and avoid future conflicts.

TimeTopic
9:00 - 9:30Defining the needs and presenting the participants of the course and the teacher
Who is a difficult customer and how does contact with him influence us?
9:30 - 10:30Difficult customer - basic types
Building authority and trust to the veterinarian
Empathy and the influence of gender on the doctor-client relationship
Building the responsibility of the owner for an animal
10:30 - 10:45Types of personality and communication - part 1
10:45 - 11:00Coffee break
11:00 - 11:30Types of personality and communication - part 2
Levels of verbal and non-verbal communication
11:30 - 12:45Emotional and social intelligence and self-control at work
Constructive criticism - giving opinion to other side and receiving it
Dealing with the anger and strong emotions of the client
The art of persuasion and leadership
12:45 - 13:30Lunch break
13:30 - 14:00Medical jargon and the influence of the language used on the client's subconsciousness
Credibility and managing the communication with the client
14:00 - 15:15Difficult situations at the veterinarian's job:
Resistance and lack of understanding of the client
Criticism and insults
Challenging competences, customer's objections
Dangerous situations
Claims and exerting pressure
Client's anger and dealing with it
Assertive saying "no"
When to thank the customer and end the relationship?
15:15 - 15:35Summary of the seminar
The keys to effective communication and building the relationship between the veterinarian and the animal owner
Questions to the trainer.

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informacje o naszych seminariach

  • Veterinary doctors

  • EUR500/mo